Welcome to Bali Vouchers (“we,” “our,” “us”). By purchasing vouchers, tickets, or tour packages through our website www.balivouchers.info, you agree to the following Terms & Conditions. Please read them carefully before making any booking.
1. General Use
- Bali Vouchers acts as a marketplace and booking facilitator for travel activities, attractions, transfers, dining, and wellness services in Bali.
- All bookings are subject to availability and confirmation from our team or service providers.
- By completing a booking, you acknowledge that you have read, understood, and accepted these Terms & Conditions.
2. Payment Policy
- Payments can be made through Credit/Debit Card, PayPal, Bank Transfer, or other listed payment gateways.
- Full payment is required at the time of booking to secure your voucher.
- Prices are displayed in Indonesian Rupiah (IDR) or USD, and include taxes unless otherwise stated.
- Any additional fees (bank charges, currency conversion, credit card fees) are the responsibility of the customer.
3. Voucher & Booking Confirmation
- After successful payment, you will receive an E-Voucher or Confirmation Email.
- The voucher must be presented (printed or digital version) at the time of redemption.
- Some activities may require valid identification (passport/ID) for verification.
4. Cancellation, Refund & Reschedule Policy
Customer-Initiated Cancellation
- Cancellation requests must be submitted via email or WhatsApp at least 48 hours before the scheduled activity.
- Refunds will be processed after deducting administration and payment gateway fees (typically 3–5%).
- Cancellations made less than 48 hours before the activity are non-refundable.
Provider-Initiated Cancellation
- If the activity is cancelled due to weather conditions, safety issues, or unforeseen circumstances, customers may choose:
- Full Refund, or
- Reschedule to another available date, or
- Voucher Credit for future bookings.
No-Show Policy
- No refunds will be given for no-shows or unused services.
5. Cashback & Credit Policy
- Promotional cashback (if applicable) will be credited to your Bali Vouchers wallet or issued as a voucher code.
- Cashback is non-transferable, non-refundable, and cannot be exchanged for cash.
- Cashback may only be used for future bookings on www.balivouchers.info and must be redeemed within the stated validity period.
6. Changes & Reschedule
- Requests to change the booking date/time must be made at least 48 hours in advance and are subject to availability.
- Additional charges may apply if the new date falls under peak season or a different pricing category.
7. Liability & Responsibility
- Bali Vouchers is not liable for personal injury, loss, damage, accident, delay, or inconvenience caused by service providers, natural disasters, strikes, or other events beyond our control.
- Customers are responsible for ensuring they meet all health, fitness, and safety requirements for activities.
- We strongly recommend purchasing travel insurance.
8. Privacy & Data Protection
- Customer information (name, email, phone number, payment details) is collected solely for booking and service delivery.
- We do not sell or share personal data with third parties, except when necessary to complete a booking.
9. Governing Law
- These Terms & Conditions are governed by the laws of Indonesia.
- Any disputes shall be settled under the jurisdiction of the courts in Denpasar, Bali.
10. Contact Us
For any questions, cancellations, or refund requests, please reach out:
📧 Email: sales@balivouchers.info
📱 WhatsApp: +62 823 4188 4865
🌐 Website: www.balivouchers.info
